Response to the Problems
Here is an update on issues brought up by members and organized by WNxPhoenix
: Our Problems, Your Solutions: The Problems
Let me begin by stating that we could not address some of the subjects in any truly meaningful way. As some require action overtime and are unprovable even if we felt we succeeded. Aside from a few vague concerns, many of the topics have been discussed & several have been or will be addressed.
To make things easier, I've tried to group the related topics. On the topics that we discussed but ultimately haven't arrived at a solution, or feel we cant, are marked in Orange
. Topics we feel we have a solution to or don't require action are marked in Green
1. Messy/hard to navigate forum.
4. Forum too complicated.
5. Outdated Home Page
6. Integrate (+ USE) social media into the website
Response: The navigation bar was altered not long ago. Several unneeded links were removed. However these concerns are likely talking about site structural changes beyond minor fixes. Unfortunately nothing new to report.
2. Outdated content: History, Rosters, Legend, About us
: The History was recently updated to 2015: here
commented about an issue with some code regarding the history page. Rosters are to be assessed during Dev Ops audits of released sections. It is the duty of sectional leadership to maintain their rosters. (See Section/Section Leadership Issues #2 & #3) The Legend
was updated to reflect the structure changes. (Removal of 3*, Dev/GO merger) Several other areas are under construction (Ranks page)
or were removed (Policy page)
3. Piggy Bank update (and update required on financial state of WN)
Response: No progress made.
7. Remove Social Groups
Response: Unlikely to be removed, I can't speak for any future site though.
8. Too many commonship/admin forums/subforums
Response: Forums can be collapsed & hidden if you do not want to view them. Refinements to forum organization is somewhat common.
9. Not enough to participate in
10. Forums not informative.
: We have 25 released sections, 16 development sections, several openings in two engaging departments: Dev Ops Positions
& Combat Media Positions
. Many active topics across several open forums. Jump in mumble or make a post about wanting to play, there is usually someone who will play. A new Signature of the Week competition was posted: here
on a really good topic! There are plenty of things to participate in! Dev Ops is currently in the process of getting situated (new staff & a need to staff other positions), but once we are settled the hope is to do some community-wide tournaments. Also each forum usually contains a topic with general information about that particular forum or section. There is a Help section of the navigation bar to help answer questions.
1. Toxic social atmosphere
2. Lack of respect across all levels
13. Make it easier to remove harmful members from the community
20. High amount of trolling/disrespect allowed on the forums
Response: These topics have been brought up frequently. The solution that was most often proposed was to simply go after the trolls. Once a troll has become known to the community for what they do, ban them. Stop with excessive warnings that allow trolls to work within the system and still cause problems.
The reason for not moving forward with a law alteration is the sensitive nature of the subject. If we stipulate a zero tolerance adjustment against trolling or disrespectful behavior to Law 4. We must be extremely careful who we deem as trolls. Voicing dissent is sometimes viewed as trolling when done without care. We do not want members fearful of instant bans related to voicing their grievances. Having said that, the Justice Department has taken more harsh actions against trolls recently. This was done directly in response to member demands to remove habitually problematic members.
3. Lack of transparency between admins + regular members
: Following WNxOsama
's revival of the Pentagon Report: here
. Our plan is to bring the report back with regularity. The current plan is to issue a report once every two months. The report will include a change log of recent events (not an administrator audit, but actions the administration as a whole has made). Additionally, the new reports may differ from the old Pentagon Reports from years ago. As those reports eventually turned into somewhat "silly reports" and didn't offer much in the way of transparency.
4. Slow implementation of changes
5. No timetables/expected completion dates for changes
Response: We are planning to introduce timetables when proposing new plans or operations. We will try our best to make realistic projections & attempting to stick to them. The quickness of something being implemented will rely heavily upon a number of factors that change frequently (admins, time available etc). We understand that this response may not be extremely satisfying but the proof will have to come from the pudding.
6. Give the power to those who can use it - not in the hands of those who can't/wont
: This is a difficult topic to address, as it's not something that can be definitively proven. In regards to the lower to middle rung of administrators, recently four BGs were added to Dev Ops. In regards to the middle to top echelon (2*), GO was removed along with the MG's position. As far as the very top tier (5* - 3*), WNxKira
's position at 3* was removed.
Related: we'll be striving to maintain a staffed administration. We believe the low staff levels was a contributing factor why TO under preformed.
7. Admins should be truthful and explain to members if something can't/wont be done
9. Admins ignoring or delaying action on issues, only acting when things blow up
Response: In conjunction with numbers 4 & 5 (timetables). We will try to be more direct to members. Our plan is to move away from a corporate-like approach where each of our responses are wrapped in the same cloth. Our hope is that this will allow for better communication between members to admins. If you ask a question or want something implemented, we'll make a concerted effort to respond. Of course, it might not be the response you were after.
8. Avoid confusion - messages should come from the top-down
10. Crippling bureaucracy getting in the way of progress
: Merging GO & Development into a single department. By the merged we've taken the two largest groups of administrators and combined them into a single entity. The hope is that this will help reduce confusion over who does what and where. Dev is effectively overseeing every game and this gives the MG of Dev more influence to implement changes at a sectional level. Additionally WNxWhiteWolf
has given the MGs near total control of their departments. This will allow the MGs to implement departmental changes without excessive waits for 5* approval.
11. Fixing join dates
12. Giving medals back to members who had them stripped/past accounts were deleted
Response: These topics are still being discussed. An announcement will be made to highlight any changes on these.
14. Not enough focus and the community that they can foster within themselves
15. Less talking about issues than there used to be
16. Tagged members that have gone to RDx - remove them?
Response: No action to be taken. Warrior Nation has no multi-clanning rule and this non-rule applies to tagged members. Tagged members in Warrior Nation who have an account on Reborn Dominion will not be removed.
17. Community does not intermingle (members do not venture to other sections/areas of the forum)
recently posted a request for Ideas for Clan-wide Activities
. We are planning to implement a community wide event by the end of the month if all goes well. Dev Ops is still in the process of staffing for Engineer & Architect
. Once completed, the BGs will be freed up slightly and can work on other things (like community events). If things do happen to be slow, expect the event to be announced no later than two months.
18. Members are not included in decision making.
: We plan to try to include members in decision making. Pretty basic but as simple as that. When members make a post with a suggestion, we'll try to give an honest and meaningful reply. See #7 & #9. In fact, the entire endeavor WNxPhoenix
has undergone to catalog member concerns is aimed at doing just that.
19. Members are rarely recognized for their efforts in the current system
21. More community announcements/awards etc required
made the A.R.T - Award Recon Team
. Essentially a team of members who, for the betterment of the community, nominate medals & awards to deserving members. That is one solution.
Other solutions in the past revolve around raising awareness.
A third solution is during the voting phase in the Pentagon. We're relaxing our exceedingly high expectations regarding nominations. We are not longer expecting research paper length nominations. We'll try to give each nomination a fair chance. Do not misunderstand this to believe we're lower standards. Members must still be exceptional to receive a medal. We will not be giving away medals for free, but we will loosen the expectation of an extremely long nomination post. We're hoping this will encourage more people to nominate deserving members.
We'll also try to contact each nominator who's nomination didn't make the cut. We'll explain the reasons why their nominee didn't get the medal. We understand spending the time writing a nomination isn't always fun. Getting it declined seemingly without a reason can be equally annoying. We want to help boost the number of nominations we see.
Section/Section Leadership Issues
1. Relax the rules - give sections more freedom to do what they want to do
5. Not clear what GLs can and cannot do in regards to their sections
Response: Majors/GMs virtually have complete control over their section, including customizing their own laws. Administrators will not dictate to a Major/GM how to run their section as long as things are going smoothly. Sometimes action is required to remove a poor Major/GM, however that action is not taken lightly.
2. Need to hold section leadership to higher standards to get stronger sections
3. GL training issues - not training adequate replacements, not expanding their sections sufficiently
Response: A major goal of the new Dev/GO merger team is to tackle this. Many sections will receive audits. Some of you may remember these during the time of Battle Ops. These audits are intended to give an understanding of how Dev Ops is viewing a section's health. If necessary suggestions and realistic goals may be given. The other purpose of the audits are to convey a sense that the actions of a section's leaders are being noticed. When hard work is done, we want you to know that we see your hard work.
4. Too many dead or inactive sections
Response: We're in the process of closing down several inactive sections. We currently have an inflated number of sections that our numbers are just aren't able to support. This plays into related complaint regarding the forum's appearance of being "cluttered". We are also exploring the possibility of restructuring the old Gamer Group sub-forums.
6. Give GLs the ability to send regular emails to their members
Response: Game leaders may request & collect the emails via private messages from their members if they wish to do this.
7. Too many inactive members kept on rosters
Response: It is a part of the section audits to assess their roster's upkeep. See #2 & #3.
1. Weekly/Monthly email to all members (communication)
Response: Might be something the publishing department in Combat Media may consider. However, we aren't convinced it is necessary. In the name of transparency, it probably won't be implemented.
2. Dropping/altering medieval ranks?
Response: Discussions are on going at the moment. Description alterations are likely, graphical changes are a maybe, but the dropping of the ranks completely are highly unlikely.
3. Evaluate the CM and rank structure
Response: Discussions are on going at the moment. The video branch was recently closed & talks revolving around the appearance & structure of the ranks are possible.
4. Evaluate Justice
Response: Above my pay grade. Apparent talks in the Military Council (private forum within the Pentagon aka "super private forum").
5. Boosting Tech Ops to operational/functional levels
Response: No success on this front.
6. Merge Dev and Game Ops
7. Removal of Lt General
Response: The 3* position has been closed.
8. Move Wakko/SoCo to honorary ranks
Response: Currently being discussed.
9. Lack of training or entry level positions to allow members to get involved or trained for progression
has changed the Miner rank to an Architect which will act like an Engineer in training. See: Here
for more information.
10. Lack of visible presence from higher admins
Response: We're assuming this means WW/SoCo/Wakko. Unfortunately nothing to report yet.
11. Slow reaction time from Admins
Response: See above @time tables and communicating with members.
12. Ranks designed to be supervisory do not supervise properly -
Response: Really requires more explanation in regard to what positions (admin? major? engineer? etc). With the Dev/GO merger, Engineers will now be with the sections post-release. The Engineers wont dictate to the Major/GM how to run their section, but they will offer support.
13. Inactive Admins
14. Lazy admins - doing what is easiest, not what is best.
: Our current group of administrators are exceptional active. However I don't believe the topic was necessarily aimed at the lower tiers of admins. The MGs are active & not difficult to get a hold of. For the 5 Stars: WNxWhiteWolf
has posted a few times but hasn't yet addressed questions. As commonly known, Wakko/SoCo aren't around. See related topics above.